How long should my flowers last?
Click here  to go to our General Flower Tips Section.

Is warm or cold water better for my cut flowers?
After re-cutting the stems, it is preferable to start your cut flowers in a vase of warm water. The only exceptions to this rule are spring bulb flowers such as: tulips, daffodils, and iris.  For more complete instructions, Click here  to go to our General Flower Tips Section.

What happens to my order when a florist attempts delivery and no one is home to receive the flowers?
Often, Bunches will call ahead to check if someone will be home to receive the flowers*.  However, if nobody is at a residence when a delivery is attempted, the florist may choose to:

• Leave the arrangement with a neighbor and place a message on the recipient's door referring them to the neighbor who accepted for them. *
• Leave a note on the door of the recipient's home asking them to call the florist and schedule an appropriate delivery time.  The driver will return the flowers to the nearest Bunches location. *
• Leave the arrangement in a covered area of the home (porch or other entrance). *
• Return the flowers to the nearest Bunches location and call the recipient to establish another, more suitable, delivery time.
  

* If you do not wish for the delivering florist to use any of these procedures, please make sure that you use the "Special Delivery Instructions" box located on the Delivery Information Page.



Can I request a specific time for the delivery of my arrangement?
We cannot guarantee a time of delivery other than morning (up to 1pm) or afternoon.  You may use the "Special Delivery Instructions" box located on the Delivery Information Page to request a particular range of time during day for your delivery. Around major holiday events (such as Valentine’s Day or Mother’s Day) it is impossible to specify any delivery time.

Is there any special information needed to deliver an arrangement to a hospital?
For hospital deliveries, please make sure to include the name of the recipient, hospital and room number or ward. Your arrangement will be delivered to the floor nurse's station, as most hospitals do not allow floral delivery drivers into individual rooms.  Lilies of any kind are prohibited in hospitals, nursing homes, and most care homes due to their strong fragrance.  Highly scented flowers are not recommended in these environments.
Patients in cardiac wards, some cancer wards, and ICU are not permitted flowers. Latex balloons are not permitted in pediatric wards.

Can I change or cancel my order after it has been placed?
Bunches is unable to cancel or change orders that are already en route or delivered. Same-day orders are processed immediately, and usually cannot be changed. However, with advance warning, orders may be altered or cancelled. If you have information that is pertinent to the delivery of an order, immediately call the Bunches location at which the order was initially placed.

Can I choose from a catalogue of floral arrangements for an overseas order?
Since flower varieties, styles, and techniques are unique to each culture and country, it is difficult to predict what the floral arrangement will look like at an international destination. However, general descriptors can be used (such as “colourful” or “lots of pink”) which will help define the final product.  The florist in the receiving city will create a design using the freshest, indigenous flowers in a style common to the area.

Do you deliver in the wintertime?
Absolutely! Colourful, fresh flowers are most appreciated during our long, chilly winters.  Bunches uses many techniques to ensure flowers are protected from harsh weather elements throughout the year.  Floral deliveries and pickups from any of our locations is perfectly safe in the wintertime.

How long do flowers last out of water?
Properly wrapped and kept in a cool environment, cut flowers can be stored comfortably for 5 hours or more.  Some dehydration of the blooms may occur, but after following the cutting instructions included with every package (read more here) and placing bouquet into warm water, the flowers will resume drinking and continue blooming.  For prolonged periods of storage, a water tube or small block of floral foam may be appropriate.